Select Your Account Type
User
Customer Account
Shop Owner
Business Account
Administrator
System Management
Delivery
Logistics Account
User Tutorials
3 min
2 min
4 min
Shop Owner Tutorials
5 min
4 min
6 min
Admin Tutorials
5 min
4 min
7 min
Delivery Tutorials
3 min
4 min
2 min
User FAQs
How do I reset my password?
To reset your password, click on "Forgot Password" on the login page. You'll receive an email with instructions to create a new password. The link expires in 24 hours for security reasons.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and in some regions, Apple Pay and Google Pay. All payments are processed securely through our PCI-compliant payment gateway.
Shop Owner FAQs
How do I add new products to my shop?
From your Shop Dashboard, navigate to "Products" and click "Add New Product". Fill in all required fields including product name, description, price, and upload high-quality images. Product approval typically takes 1-2 business days.
When do I receive payments for orders?
Payments are processed weekly every Monday for all orders completed in the previous week (Sunday-Saturday). The funds are transferred to your registered bank account and typically appear within 2-3 business days.
Admin FAQs
How do I handle user reports?
Navigate to the Reports section in Admin Dashboard. Each report should be reviewed carefully. You can message both parties for clarification, issue warnings, or suspend accounts if violations are confirmed. Always document your actions.
How do I access system analytics?
The Analytics section provides comprehensive data on platform performance. You can filter by date range, user segment, and other parameters. Reports can be exported in CSV or PDF format for further analysis.
Delivery FAQs
How are delivery fees calculated?
Delivery fees are based on distance, package size, and delivery urgency. The system automatically calculates the fee when you accept a delivery request. You'll see the exact amount before confirming acceptance.
What should I do if a customer isn't available?
First, attempt to contact the customer via the provided phone number. If unsuccessful, follow the "Unsuccessful Delivery" protocol in the app which will guide you through next steps including leaving a note and returning the package if necessary.